Privacy Policy

Last updated: May 14, 2025

1. Introduction Welcome to Milo & Me. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy describes how we collect, use, and disclose information when you visit our website (www.milomeplay.com) or use our services.

2. Information We Collect

Personal Information: Name, email address, phone number, shipping address, and payment details when you join our waitlist, purchase products, or book a consultation.
Transactional Data: Order history, refund requests, and session booking details.
Usage Data: Website interaction details (pages visited, time spent, click paths) collected via cookies and analytics tools.
Communications: Messages you send to us via email, contact forms, or WhatsApp.

3. How We Use Your Information

To process and fulfill orders, manage your account, and communicate order status.
To send marketing and promotional communications (with your consent) about new products, offers, and events.
To provide customer support, including responding to inquiries and booking consultations.
To improve our website, products, and services through analytics and feedback.
To comply with legal obligations and prevent fraud.

4. Cookies and Tracking Technologies We use cookies, web beacons, and similar technologies to:

Enable core functionality (e.g., account login, shopping cart).
Analyze site usage and performance.
Deliver personalized content and advertising (only with your consent).

You can manage cookie preferences in your browser settings.

5. Sharing Your Information We will not sell your personal information. We may share data with:

Service Providers: Payment processors, shipping partners, and email service providers for order fulfillment and communications.
Legal Authorities: When required by law or to protect our rights.
Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.

6. Data Security We implement industry-standard security measures (encryption, firewalls, access controls) to protect your data. However, no online transmission is 100% secure.

7. Your Rights Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal information.
Object to or restrict processing of your data.
Receive a copy of your data in a portable format.
Withdraw consent at any time (for marketing communications).

To exercise these rights, contact us at privacy@milomeplay.com.

8. Children’s Privacy Our services are intended for parents and guardians. We do not knowingly collect data from children under 16. If you believe we have inadvertently collected such data, please contact us.

9. Changes to This Policy We may update this Privacy Policy from time to time. We will notify you of significant changes via email or website notice.

10. Contact Us If you have questions or concerns, please email us at privacy@milomeplay.com or write to:

Milo & Me Pvt. Ltd. Smart World, Sector 89, Gurugram, Haryana, India

Thank you for trusting Milo & Me with your family’s journey.